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Unique reference number - six characters. This can be found on GIAS if not known
This will be the ticket number noted on the correspondence when you previously contacted us.
A 7 digit number e.g 9085678
e.g. 13:25
Provide a summary of the issue in the description field and attach screenshots of the error message and full screen page image
Legal sex, as documented on a birth certificate or gender recognition certificate
e.g. 01/04/2008
Post code of the pupil/student's registered home address
e.g. 15/01/2025
Select the year that the student was at the end of KS4
Provide all the academic years that this student was enrolled at your school/college for their main studies
This ID can be found in your csv files, if the pupil/student is listed.
A 10-digit unique learner identifier
A 13-digit unique identifier comprised of numbers and letters
Please enter the details of your request. A member of our support staff will respond as soon as possible.
